MyHeritage
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Refund!Urgent!
- - User left account info and asked for an urgent refund on a recording.
- - The message says contact within 5 to 7 business days.
MyHeritage renewed my membership for $408. I did not authorize a transaction for that amount.
I expected the auto renewal amount to be around $100. I called the MyHeritage telephone number for Canada. You cannot speak with a rep so I left my account info and requested an urgent refund on the recording.
The message indicates that I will be contacted within 5 to 7 business days!!!
This not acceptable as I did not authorize this transaction!! I am PISSED!!
- Accessing the site is ok
- Can not get immediate assistance for issues
- Not worth the hassles of dealing with this company
- Can not talk to live person or a agent on chat
Preferred solution: Full refund
User's recommendation: Do not auto renew and do not subscribe unless really need to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Live Oak, Florida
I never ordered Omni family site
- - I wasn't given a chance to speak with a representative.
- - You extended my Omni Family and Harms sites without permission.
- - Please call me to discuss.
I wasn't given the opportunity to speak with a representative. Therefore, I do not know what to think about your message that you have extended my Omni Family site, Harms website without my permission.
My phone number is 616-235-****. Please call me to discuss the above.
User's recommendation: Heritage has outstanding features, but they double charge for features that were already included in the annual membership fee.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
The program will not let me sync...
- - Sync won't occur until people are removed from my account.
- - Account 101319**** is Premium Plus and expires Mar 7 2029; it blocks adding more.
The program will not let me sync without deleting people from my account.
The system thinks I have a free account and cannot add more to my account.
My account number is 101319**** and I have Premium Plus and it expires in Mar 7 2029. I have tried all the knowledge base and nothing will reset the system and I cannot contact customer service on this problem.
I hear this is a problem you are having with the system. Please can you reset the system so that I can sync. I'm trying not to add more people to the account. I know that I errored by not making my four sons there own account but still have control over them.
I'm the one doing the research and paying for it all.
Thank you very much. Lester L Johnson
- Its a good program and i like it
- Hard to get in touch can not speak to a human
User's recommendation: I am not a pissed customer I just wish it was easier to contact customer support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clovis, California
Cancel
Have not heard on my cancellation ///???/// I want action this stuff you did not do do it now and by done
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cobourg, Ontario
No communication!?
- - Charged Mastercard for another year's renewal.
- - Charge occurred because the old card expired.
- - Mastercard says they can help resolve it.
I was charged on my Mastercard credit card for another year's subscription. Because the old card had an expiry date, that's the card I started my first subscription with, I did not bother to contact My Heritage to cancel this latest renewal.
I have been in touch with Mastercard and they feel that they can resolve this issue! Let's see how this goes. In the meantime, I feel that My Heritage should have much better customer service.
Not so many hoops to jump through in order to contact someone! Also, Family Tree Maker is half the price!
- Poor customer support
Preferred solution: Full refund
User's recommendation: Buyer beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Unauthorized charge of 121.77 EUR – 12 business days, no response
- - There was an unauthorized 121.77 EUR charge.
- - Gift included free access and no renewal consent.
- - EU withdrawal invoked; no support response.
On March 14, 2026, MyHeritage charged 121.77 EUR to my account (Invoice #3167****, Account ID: 10190****) without my authorization and without any prior notification.
I purchased a DNA kit which included one month of free access. I did not consent to a subscription renewal, and i didn't even want a subsciption.
It came as a "Gift"
I received no advance warning of this charge.
I cancelled immediately upon discovering it.
I contacted MyHeritage support on March 15, 2026. It is now March 31, 12 business days later, I have received zero response.
As an EU-based customer, I have formally invoked my right of withdrawal under EU Directive 2011/83/EU.
I would rather appreciate MyHeritage responding to Invoice #3167****.
- Fullfill momentarily interest to know your dna roots
- Perpetually give away your most previous unique data
Preferred solution: Full refund
User's recommendation: Don't buy DNA kits, folks, they'll find a way to squeeze the last cent out of you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbell River, British Columbia
I was charged $211.68 on My American...
Hoping to get a refund. Charged and didn't realize it.
I just can't afford it at this point. Phoned, but they hung up.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEthnicity Estimate Flattened My Ancestry, Support Sent Canned Replies
- - Ethnicity estimate conflicts with my family tree; PCA places Balkan Slavic cluster.
- - Overassigns NW-European categories and omits south/east Europe.
MyHeritage gave me an ethnicity estimate that is structurally inconsistent with both my documented family tree and MyHeritages own PCA tool. Their estimate heavily overassigns NW-European categories, including unsupported Dutch and Danish and inflated Scottish/English, while omitting documented southern and eastern European ancestry.
Their own PCA places me nearest a Balkan Slavic cluster, yet support repeatedly sent canned responses, refused to address the inconsistency directly, and closed the chat.
I also raised the issue publicly and was ignored while newer tweets received replies.they also blocked me on a dm when I contacted them about it. Dont recommend this company.
Preferred solution: Tell me why you flattened my ethnicity estimate and why my pca says something else. Not accurate at all.
Tower Hamlets, Tower Hamlets
Payment
No communication regarding money being taken from my bank account,
Or a reply to my contacting them, Very disappointed
User's recommendation: Check account and check again
Brisbane, Queensland
I am no longer a member of My Heritage...
NOT AS ALL SATISFIED WITH THEIR RESPONSE.
I am no longer a member of My Heritage and yet I still get emails from you.
My Details are
Lexier Jeffery
22 Havenhill Court
Murrumba Downs Qld 4503. Australia
Email : lexier@***.net.au
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Poor services
- - More human interaction is needed since DNA is sensitive.
- - Everything is on their app.
- - DNA sample sent via DHL is stuck; MyHeritage must pay fees.
More human interaction since DNA is a sensitive matter. Everything must be done on their app.
I returned my DNA sample via DHL and now it is stuck there as myheritage has to pay shipment fees and import taxes. No human to assist me with anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
Trying to get an answer
- - No response to two emails and two voicemails; no live chat.
- - Other sites answered quickly to the same request; this is administrative.
I know they have a no-refund rule, but I was hoping for an exception due to my circumstances. They did not respond to two emails a while back now. I would have expected some kind of response, not being totally ignored.
No response to my two emails or to my two voice messages, no live chat option. Their online dropdown list of questions does not address my situation.
I had the same request for two other sites and received immediate responses from both, and both accommodated my request.
The request is unrelated to research, DNA, or my tree. It is an administrative matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stuttgart, Baden-Wurttemberg
Check Upgrade
- - Order on March 20 included a matches upgrade not received by Melanie Prizkau.
- - Activation code mhjj3322; please check and activate upgrade.
Dear MyHeritage Support Team,
On March 20, I ordered a package for my wife, Melanie Prizkau, including an upgrade for matches. Unfortunately, she did not receive the upgrade and cannot use the features.
The activation code is: mhjj3322
The email address of the account is: melanie.benz@***.com
I ordered the package on my email:
willy.prizkau@***.com
Please check this issue and activate the upgrade for her account or let us know what we need to do.
Thank you in advance.
Kind regards,
*** Prizkau
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
No response from My Heritage
- - I waited months for a DNA kit.
- - MyHeritage sent a free replacement.
- - Activation code says it does not exist; SA support is unavailable.
Ok, so I received a response from Maja at MyHeritage that brought tears to my eyes. She explained to me what has happened.
My invalid code was actually the original one that was cancelled some time back by MyHeritage and not the replacement kit, I thought. So the problem was some confusion at the local post office as well. That replacement kit is still somewhere making its rounds to me. The conclusion is that when someone truly tries to correct something and is humble about it, it really does something to the heart.
At the end of the day, MyHeritage wants to solve the problem and help me, the customer; that is all that matters. Many companies out there could not give a hoot. I am truly humbled by what they did. So yes, we also need to be careful as customers not to be self-righteous in our complaints.
A humble approach goes a long way either way. Thank You Maja, Thank You My Heritage and a big Thank You to pissed.consumer.com.
I received that one. When I tried to activate the DNA kit with the provided code, it showed that it does not exist.
I sent emails; in my country, SA, the customer service number does not exist. Please help.
- Cheaper for their dna kits
- Send replacement kits
- Do not acknowledge their customers in any way as valid
Preferred solution: I need a new DNA kit activation code. I have the kit already, just a new code that does not show 'invalid', or that it is 'not in their system'
User's recommendation: Please do proper research before purchasing any items if you from another country. Communications will be very challenging if any problem arises, such as this one.
NO!!!!! Something is not right here.
The person called Maja does not understand what the problem is even after I spell it out. I am starting to think this is not humans responding. 1. I have the brand-new DNA kit with me, a replacement kit.
2. The account was NOT deleted BEFORE I received the kit, it was deleted AFTERWARDS because the code did not work. 3. The code arrived to me faulty...regardless of the account.
It was NEVER activated on their side. We tried it several times on the account BEFORE it was deleted...IT DID NOT WORK.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Refund
I have been trying for 2 weeks to get in touch with customer service about a refund on charges I didn't make.
Preferred solution: Full refund
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Please not account block please unlock