MyHeritage
Reviews and Complaints

Accidentally ordered paid for 3 DNA kit's and system has no help for the question to be helped. Great time wasters, would not help after 2 days still no answer nor find a phone number or email address that you can get an answer.

Want a refund wanted to stop 2 kits stopped before sent.

No customer service no way to contact the customer service so zero way to help a problem outside the list of scope. Not happy

Sometimes I am able to access MyHeritage the process stops working. Can I call someone or have someone call me?

Answering machine. Said to contact them an alternate way.

They are always changing the process and procedure by which to get ahold of them, and resolve any conflict. ...

I think I got a resolution through a live chat. I threatened to file a police report alleging fraud by the company unless I received a refund. I was assured that a refund would be issued.

Today is June 29,2025. I am STILL in the access denied status on My Heritage.

I received this status on June 25, 2025. I have sent your team multiple emails and STILL NO response. Whats going on.

Fix this issue immediately.

How about RESPONDING TO PAYING CUSTOMERS. HOW DO EXPECT TO KEEP THEM?

Your website won't work I tried for four days keep getting the same runaround so I will be talking to PayPal.

I'm tired of your company's runaround. Just pay me my refund. I'm tired and don't want your service.

Absolutely nothing. No one answered my call.

I cant with conscience even give

my heritage a 1 rating.

I need to talk to someone regarding my account. This is a joke.

I am very disappointed. I want to cancel the subscription and refund for dna test. Nobody jelp me with my problem

Give my money back and delete the bogus account. They called and promised to do both within 2 days. Many days have passed and still no credit and no action from Myheritage or PayPal where I filed the dispute

I just had $191 taken from my bank account that was not authorised by me. Why is it so hard to contact this company? I want my $ back

I have been trying for at least a few months now to order a DNA test for myself. I'd have liked to also order tests for other family members.

However, on their site I continually get the message "Invalid card number". This is a Discover card we have used for years. I've checked, rechecked, re-rechecked, & triple-re-rechecked the numbers to be sure, & they are all correct.

Then, since I had created a "free" account to be able to login & have an ID number with them, when I attempted (once I could locate it!) to use their chat feature, after I'd written the message, it showed me as a "Deleted member"!

I will be shocked if I ever hear back from them. I tried calling their number (difficult to find) & I sent an email to 2 different email addresses to ask for help, but if they consider me to be "Deleted", and since I've never been able to order a test, I doubt they'll respond.

If I do get a response, I will come back to update this review, for better or worse.

A person should not be required to pay for membership if they want to simply order a test. That appears to be the only option they allow, or at least they don't respond to people trying to buy a DNA test. In fact, for the "sale" they have going on, & have had going on for a long time, a 1-month membership is included with the price of the test.

I don't need a myheritage.com membership, because I'm already on other genealogy websites. It claims that the LDS church doesn't "control" myheritage.com, but I've noticed that only LDS church members or paid subscribers to myheritage.com are able to access all their genealogy features, so what does that say?

I can get many records from an LDS site, familysearch.org, a site *sponsored* by the LDS church. Which could explain why it limits much of what's available to members of ancestry.com, which is another LDS site. When I bought an ancestry.com DNA test, I was given a free subscription to their site for a limited time, and was able to view much, much more. I can access their records through my cousin's account because she is an LDS member & has given me her password.

The only site I'm certain isn't controlled in one way or another by the LDS church is WikiTree.com.

I cannot for the life of me understand why certain *public* records are only accessible by either LDS members or paid subscribers to LDS sites. This is a travesty & betrayal of trust by the official keepers of such records, like almost any "U.S.

Public Records" databases for residences or marriages, births, etc, Social Security death indexes, and so on. Who was it in our government that gave the LDS church the right to limit which people could or could not view the records?

I was totally unaware that this was a subscription service. I would like my subscription to my account cancelled immediately.

I do not have my account number. My name is Jean Ruelland.

212 Alexander St.

New Waterford

Nova Scotia

B1H2W8

Phone number 902578****

I am requesting a refund of $299.00 charged to my credit card on this date and termination of your service as of today, June 18, 2025.

I feel that the communication is complicated and the information not well defined.

A phone number to reach the company and an easy way to cancel or delete a family genealogical tree should be easy to be found.

Dealing with myheritage is a nightmare!