Contact MyHeritage Customer Service
MyHeritage Phone Numbers and Emails
Toll-Free Number:
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(844) 994-1888USA
Customer Service:
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(833) 907-1800Canada
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(385) 334-3981Other Locations
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(800) 987-9000
MyHeritage Emails:
How to Contact MyHeritage?
Most Popular Number:
| Total calls: 1 720 | Issues resolved: 30 | Last call: Jul 18, 2025 |
MyHeritage Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MyHeritage Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MyHeritage is 8449941888. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 40% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as MyHeritage may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MyHeritage Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MyHeritage is 8449941888. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 40% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as MyHeritage may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
People call MyHeritage mainly because of activation/ cancellation, account and refund.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact MyHeritage is dean.vipsupport@myheritage.com. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
MyHeritage Website:
MyHeritage Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
USA Office
3098 Executive Parkway, Suite 275
Lehi, UT 84043
MyHeritage Customer Service Reviews
MyHeritage just took 193 CHF from card, I didnt want to have any subscriptions, nothing. I would like that u call me or send me email where I can talk with Myheritage Support.
Since when subscription gonna be continued without asking a client about this?
Since when u taking money for subscriptions when I didnt paid it with my Face ID ? I would like that u give me my money back, bc I wasnt needed any prime subscriptions or whatever.
I am very disappointed. I want to cancel the subscription and refund for dna test. Nobody jelp me with my problem
How Good is MyHeritage's Customer Service?
No customer service what do ever, the site is easy to work on, until it breaks down and no one is interested
Terrible! I had an account issue that required talking to a live agent. That was apparently not an option.
Got a refund on 1 of the services. Still haven’t had the second one resolved. Got in touch with PayPal and is now in their hands. A frightening and anxious time for me. Multiple, multiple requests sent.
The automated response didn’t answer my queries and the was no spot the write what you actually wanted to ask.
Like everything. It needs real humans responding also a phone number where you can talk to a person and get a quick response.
Would never do it this way again.
I didn't create the account. I was actually charged initially in Mar or April of last year but have some health issues, so I don't always see every single email. I caught the this year and called PayPal to dispute it. They said there would be resolution after 10 days. Nothing happened. Myheritage called me and agreed I had no knowledge of the account and would refund me in 2 days. 9 days past and I sent another email to support telling them that MyHeritage called me and made empty promises. The next day, I received an email confirmation that they would refund the last subscription charge. I will have to check PayPal credit to ensure they did issue the refund.
Extremely frustrating
Noone answer
Summary of MyHeritage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MyHeritage?
Activation/ Cancellation Question:
- “Want to cancel my account and have my money returned please”
- “Cancel subscription”
- “Cancel my free trial”
Refund Question:
- “Refund”
- “Refund on 2 DNA kits”
- “Refund for fraud”
Account Question:
- “Membership”
- “Need to find subscription”
- “Got new phone , email,I need to fix so I can login”
Payments and Charges Question:
- “Was not authorize to charge payment”
- “Unauthorised charge”
- “You miss charged for the two kits I ordered yesterday”
Request for Information Question:
- “Customer support”
- “There is no other way to contact them”
- “To discuss my account”
Shipping and Delivery Question:
- “DNA test kit not received”
- “DNA test did not get”
- “I have not got my dna kit”
Product/ Service Question:
- “Problem with posting from Japan”
- “I have a problem with my DNA results”
- “Buying subscription”
Website/ Application Question:
- “Site not working”
- “Site not working, 2 months now”
- “App not working”
Return/ Replace Question:
- “Correct a mistake”
- “Incorrect charge”
- “Change my contact information”
Staff Question:
- “I didn’t order this service”
- “Trying to upgrade services but website won’t let me”
- “Why am I unable to add more photos and am asked to get permission from the manager? I Am the manger. I have the Complete plan.”
Cards Question:
- “Why are you trying to get 450.00$ from my credit card”
- “Credit card problem”
- “Change credit card”
Other Question:
- “48106778”
- “Trenger hjelp til bytte passord på kontoen og slette eventuelle overflødige kontoer”
- “Price”
Compare MyHeritage Customer Service To
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