MyHeritage Phone Numbers and Emails

Toll-Free Number:

  • (844) 994-1888
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Customer Service:

  • (833) 907-1800
  • (385) 334-3981
    Other Locations
  • (800) 987-9000
  • +61 180 084 1735
  • +353 180 094 4240
  • +6 480 062 7020
    New Zealand
  • +44 808 164 8606
  • +972 180 122 2299

General Info:

  • (844) 921-2230


  • +9 723 628 0000

MyHeritage Emails:

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Contact Information

MyHeritage Website:

MyHeritage Help Center:

Corporate Office Address:

MyHeritage Ltd.
3 Ariel Sharon Blvd.
Or Yehuda, Tel Aviv 6037606

Other Info (opening hours):

Other Location:

USA Office

3098 Executive Parkway, Suite 275

Lehi, UT 84043

MyHeritage Customer Service Reviews

2.0 / 5
Lavert Ncw
Unable to activate my dna

I received my DNA kit after months of waiting only to discover that the activation code doesn't exist! WTH? I emailed their support centre multiple times and I...

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Vanessa T Qrg
Poor Customer Service & Fee Sludges

I was charged a fee that I applied for a year ago. There was no warning prior to the charge to check if I still wanted the additional service or to warn of...

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Summary of MyHeritage Customer Service Calls

03:47 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyHeritage?

Activation/ Cancellation Question:

  • “Cancel free trial”
  • “Unable to activate my dna”
  • “To cancel a transaction”

Payments and Charges Question:

  • “Payment information”
  • “I was charged $89 that was not authorized and I'm not a member”
  • “Billing dispute”

Account Question:

  • “Account made by someone else you took $89 on my bank account and I did not authorize you to do it”
  • “Login issues i am locked out and i already listed recovety email”
  • “My account is premium and its still asking me to upgrade when finding a match”

Refund Question:

  • “$160 subscription refund and cancellation”
  • “Refund”
  • “I am calling for a refund”

Request for Information Question:

  • “Adoption questions”
  • “Was trying to find out if you received my test swabs”
  • “Questions about my account”

Shipping and Delivery Question:

  • “Tracking dna sample”
  • “My order said it was shipped and I still have not received it”
  • “Missing items”

Staff Question:

  • “The Postal Service is having a problem getting my DNA kit to me they're saying there's no address”
  • “Change service”
  • “For essential information before this evening regarding my subscription due to exoire because I am NOT getting any customer service”

Product/ Service Question:

  • “Fake”
  • “Subscription”

Cards Question:

  • “I can not active DNA Kit received from You, after inputing THE REAL CODE existing on vials and card - YOUR SYSTEM INFORMS ME : such code does not exist in our system !!! CAN I SEND MY TEST SAMPLE in the envelop, I receive in kit, WITHOUT ACTIVATION”
  • “Try to use my bank card without permission your company”
  • “You all right but studies I did not join your Club you took $95 out of my bank card would you better put it back right now cuz I did not join your stupid club last bunch of sight of big seven-year-old disabled Widow and I don't know how or why I got”

Website/ Application Question:

  • “Having problems in the site”
  • “Probleem website”

Return/ Replace Question:

  • “Trouble changing email adress”

Other Question:

  • “They are sending my matches in Spanish.”
  • “Results”
  • “Inquiring as to when my membership ends”



MyHeritage is an online service allowing people to easily create their family tree. Featured in country’s leading media such as The Wall Street Journal, NBC, Fox News, and The New York Times, MyHeritage is a platform offering millions of people across the United States and abroad to share their heritage with others. Uniting more than 80 000 000 of users, showcasing 2 300 000 000 profiles, MyHeritage is a place to reconnect with lost family members and breath a new life to a family history. At only $149, users can access over 60 DNA reports that help them speed up the search to unite with their relatives faster.

MyHeritage reviews and complaints

MyHeritage is ranked 15 out of 94 in Background and People Search category

Area Served

Worldwide, USA

Payment Methods


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