Contact MyHeritage Customer Service
MyHeritage Phone Numbers and Emails
Toll-Free Number:
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(844) 994-1888USA
Customer Service:
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(833) 907-1800Canada
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(385) 334-3981Other Locations
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(800) 987-9000
MyHeritage Emails:
MyHeritage Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MyHeritage Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MyHeritage is 8449941888. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 40% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as MyHeritage may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MyHeritage Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MyHeritage is 8449941888. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 40% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as MyHeritage may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
People call MyHeritage mainly because of activation/ cancellation, account and refund.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact MyHeritage is dean.vipsupport@myheritage.com. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
MyHeritage Website:
MyHeritage Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
USA Office
3098 Executive Parkway, Suite 275
Lehi, UT 84043
How Good is MyHeritage's Customer Service?
Summary of MyHeritage Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MyHeritage?
Activation/ Cancellation Question:
- “Want to cancel my account and have my money returned please”
- “Cancel subscription”
- “Cancel my free trial”
Refund Question:
- “Refund”
- “Refund on 2 DNA kits”
- “Refund for fraud”
Account Question:
- “Membership”
- “Need to find subscription”
- “Got new phone , email,I need to fix so I can login”
Payments and Charges Question:
- “Was not authorize to charge payment”
- “Unauthorised charge”
- “You miss charged for the two kits I ordered yesterday”
Request for Information Question:
- “Customer support”
- “There is no other way to contact them”
- “To discuss my account”
Shipping and Delivery Question:
- “DNA test kit not received”
- “DNA test did not get”
- “I have not got my dna kit”
Product/ Service Question:
- “Problem with posting from Japan”
- “I have a problem with my DNA results”
- “Buying subscription”
Website/ Application Question:
- “Site not working”
- “Site not working, 2 months now”
- “App not working”
Return/ Replace Question:
- “Correct a mistake”
- “Incorrect charge”
- “Change my contact information”
Staff Question:
- “I didn’t order this service”
- “Trying to upgrade services but website won’t let me”
- “Why am I unable to add more photos and am asked to get permission from the manager? I Am the manger. I have the Complete plan.”
Cards Question:
- “Why are you trying to get 450.00$ from my credit card”
- “Credit card problem”
- “Change credit card”
Other Question:
- “48106778”
- “Trenger hjelp til bytte passord på kontoen og slette eventuelle overflødige kontoer”
- “Price”
Compare MyHeritage Customer Service To
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