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Contact MyHeritage Customer Service

MyHeritage Phone Numbers and Emails

Toll-Free Number:

  • (844) 994-1888
    USA
Call customer service
Send Message

Customer Service:

  • (833) 907-1800
    Canada
  • (385) 334-3981
    Other Locations
  • (800) 987-9000
  • +61 180 084 1735
    Australia
  • +353 180 094 4240
    Ireland
  • +6 480 062 7020
    New Zealand
  • +44 808 164 8606
    UK
  • +972 180 122 2299

General Info:

  • (844) 921-2230

Headquarters:

  • +9 723 628 0000

MyHeritage Emails:

Business Customer Service
support@myheritage.com
copyright@myheritage.com
DMCA Inquiries
privacy@myheritage.com
Privacy Inquiries
dpo@myheritage.com
eurepresentative@myheritage.com
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How to Contact MyHeritage?

Most Popular Number:

(844) 994-1888
USA
Total calls: 1 637 Issues resolved: 25 Last call: May 12, 2025
author avatar
PissedConsumer Reporter

Myheritage phone number is (844) 994-1888. This is a toll-free line for callers from the United States. If you are calling from Canada, please dial (833) 907-1800. Customers from all other locations can reach out to the support team at (385) 334-3981. Contact the company by phone if you want to learn more about the process of discovering your roots, get assistance with the payment, order DNA kits, request a contract cancellation, address issues with registration or account access, and more.

Myheritage email for addressing consumer inquiries is support@myheritage.com. If you need to contact the business support department, send a message to dean.vipsupport@myheritage.com.
In case you have copyright infringement or privacy inquiries please send them to copyright@myheritage.com or privacy@myheritage.com.

The company is headquartered in Tel Aviv. Myheritage headquarters address is 3 Ariel Sharon Blvd., Or Yehuda, Tel Aviv 6037606, Israel. Besides its main office, the company has additional locations in Lehi (Utah), Kyiv (Ukraine), and Burbank (California). Consumers, members of the media and legal experts can contact the company not only via email and phone, but also via regular mail by sending their correspondence to the head office.

Myheritage customer care team provides assistance during regular business hours. While all inquiries can be addressed by phone or via email during normal hours, the company’s schedule may change during the holiday season. Additionally, the support hours vary depending on the company’s location.

If you have issues with logging in or need to address privacy questions, contact the support team via the Myheritage website. To submit an inquiry, follow the “Contact Us” link at the bottom of the page, select the topic you need help with, and then proceed with the tips on the screen.

MyHeritage Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MyHeritage Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call MyHeritage is 8449941888. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 43% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as MyHeritage may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.

View full overview ›
PissedConsumer Club

Contact Information

MyHeritage Website:

MyHeritage Help Center:

Corporate Office Address:

MyHeritage Ltd.
3 Ariel Sharon Blvd.
Or Yehuda, Tel Aviv 6037606
Israel

Other Info (opening hours):

Other Location:

USA Office

3098 Executive Parkway, Suite 275

Lehi, UT 84043

More contact details

MyHeritage Customer Service Reviews

1.8 / 5
Poor
Alexiah Bdv
Poor Customer Service
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1.0

I think I got a resolution through a live chat. I threatened to file a police report alleging fraud by the company unless I received a refund. I was assured that a refund would be issued.

Patti K Hrj
Can’t talk to a real person would never recommend them
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1.0

Bad pay for a product and could not get help would refer people to use ancestry instead lllll!!! Thats it

Harnoor Cbo
They charge me randomly and I can be we get a hold of them to correct it!
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1.0

They make it nearly impossible to reach anyone on the net,phone or email. I still haven't gotten anywhere and want my money back!

Robert N Ztf
Buy a backup plan!
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3.0

No way to contact a live person by phone is totally unsatisfactory. Stuck in endless loop on their FAQ page.

How Good is MyHeritage's Customer Service?

Angela A Smz
Angela A Smz
Feels Disappointed | Apr 26, 2025

I didn't create the account. I was actually charged initially in Mar or April of last year but have some health issues, so I don't always see every single email. I caught the this year and called PayPal to dispute it. They said there would be resolution after 10 days. Nothing happened. Myheritage called me and agreed I had no knowledge of the account and would refund me in 2 days. 9 days past and I sent another email to support telling them that MyHeritage called me and made empty promises. The next day, I received an email confirmation that they would refund the last subscription charge. I will have to check PayPal credit to ensure they did issue the refund.

Read full quote
Genie Okh
Genie Okh
Feels Disappointed | Apr 11, 2025

Extremely frustrating

Read full quote
Rolands S Nle
Rolands S Nle
Feels Disappointed | Apr 10, 2025

Noone answer

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charles p Qvi
charles p Qvi
Feels Disappointed | Jan 31, 2025

No happy with the company

Read full quote
Tamar K Lxs
Tamar K Lxs
Feels Disappointed | Jan 11, 2025

Very bad experience, since November im trying to reach someone on another side to get my refund as soon as possible

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Jayliana Svr
Jayliana Svr
Feels Disappointed | Nov 30, 2024

I'm not to happy with the pushey sales woman and the $840. coming out of my account without me saying yes. We were pleased up until now.

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Summary of MyHeritage Customer Service Calls

2.3K TOTAL
CALLS
02:32 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyHeritage?

Activation/ Cancellation Question:

  • “Cancelling order”
  • “Renewed membership”
  • “Cancel free subscription”

Refund Question:

  • “Refund request for services not received”
  • “Refund and canceling subscription”
  • “Refund”

Account Question:

  • “Unable to invite family members who are on the site to the site”
  • “Memberships”
  • “Take me off of your subscription billing”

Payments and Charges Question:

  • “Who authorized for $299 to be deducted from my checking account?”
  • “Charges on my account”
  • “Current charge on account”

Request for Information Question:

  • “Information about your data I submitted to you”
  • “Want to know if I can get a 2 month subscription”
  • “Help please”

Shipping and Delivery Question:

  • “I have not got my dna kit”
  • “Ordered 2 DNA kits Dec 7th. The packages have not arrived at the requested shipping location.”
  • “I haven't received my DND results it's over to months”

Product/ Service Question:

  • “Buying subscription”
  • “Complaining”
  • “Complain”

Website/ Application Question:

  • “App not working”
  • “App bug”
  • “Family website”

Return/ Replace Question:

  • “Incorrect charge”
  • “Change my contact information”
  • “Incorrect kit number”

Staff Question:

  • “Trying to upgrade services but website won’t let me”
  • “Why am I unable to add more photos and am asked to get permission from the manager? I Am the manger. I have the Complete plan.”
  • “Customer service”

Cards Question:

  • “Why are you trying to get 450.00$ from my credit card”
  • “Credit card problem”
  • “Change credit card”

Other Question:

  • “New Computer”
  • “Remboursement”
  • “Я не могу войти на страницу родственников”

Compare MyHeritage Customer Service To

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