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Contact MyHeritage Customer Service

How to Reach a Person at MyHeritage

Verified Contact Information

Toll-Free Number:

  • 1-844-994-1888
    USA
Call customer service
Send Message

Customer Service:

  • 1-833-907-1800
    Canada
  • 1-385-334-3981
    Other Locations
  • 1-800-987-9000
  • +61 180 084 1735
    Australia
  • +353 180 094 4240
    Ireland
  • +6 480 062 7020
    New Zealand
  • +44 808 164 8606
    UK
  • +972 180 122 2299

General Info:

  • 1-844-921-2230

Headquarters:

  • +9 723 628 0000

MyHeritage Emails:

Business Customer Service
support@myheritage.com
copyright@myheritage.com
DMCA Inquiries
privacy@myheritage.com
Privacy Inquiries
dpo@myheritage.com
eurepresentative@myheritage.com

MyHeritage Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular MyHeritage Phone Number
1 (844) 994-1888
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular MyHeritage Email Address
dean.vipsupport@myheritage.com
MyHeritage Live Agent Availability
39% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact MyHeritage?

Most Popular Number:

(844) 994-1888
USA
Total calls: 1 885 Issues resolved: 32 Last call: May 17, 2026

Myheritage phone number is (844) 994-1888. This is a toll-free line for callers from the United States. If you are calling from Canada, please dial (833) 907-1800. Customers from all other locations can reach out to the support team at (385) 334-3981. Contact the company by phone if you want to learn more about the process of discovering your roots, get assistance with the payment, order DNA kits, request a contract cancellation, address issues with registration or account access, and more.

Myheritage email for addressing consumer inquiries is support@myheritage.com. If you need to contact the business support department, send a message to dean.vipsupport@myheritage.com.
In case you have copyright infringement or privacy inquiries please send them to copyright@myheritage.com or privacy@myheritage.com.

The company is headquartered in Tel Aviv. Myheritage headquarters address is 3 Ariel Sharon Blvd., Or Yehuda, Tel Aviv 6037606, Israel. Besides its main office, the company has additional locations in Lehi (Utah), Kyiv (Ukraine), and Burbank (California). Consumers, members of the media and legal experts can contact the company not only via email and phone, but also via regular mail by sending their correspondence to the head office.

Myheritage customer care team provides assistance during regular business hours. While all inquiries can be addressed by phone or via email during normal hours, the company’s schedule may change during the holiday season. Additionally, the support hours vary depending on the company’s location.

If you have issues with logging in or need to address privacy questions, contact the support team via the Myheritage website. To submit an inquiry, follow the “Contact Us” link at the bottom of the page, select the topic you need help with, and then proceed with the tips on the screen.

PissedConsumer Club

Contact Information

MyHeritage Website:

MyHeritage Help Center:

Corporate Office Address:

MyHeritage Ltd.
3 Ariel Sharon Blvd.
Or Yehuda, Tel Aviv 6037606
Israel

Other Info (opening hours):

Other Location:

USA Office

3098 Executive Parkway, Suite 275

Lehi, UT 84043

More contact details

Summary of MyHeritage Customer Service Calls

2.6K TOTAL
CALLS
02:07 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MyHeritage?

Activation/ Cancellation Question:

  • “Cancellation”
  • “Cancel subscription and refund”
  • “Cancel subscription”

Refund Question:

  • “Refund and delete account”
  • “Refund”
  • “Need refund on recent charge by your co to my paypal. i didn't authorize this pmt.”

Account Question:

  • “Money taken from my account”
  • “Too many accounts and billing”
  • “Need to pause my subscription”

Payments and Charges Question:

  • “I want to stop any payment and close any account that I have with you. I don’use your services. Thank you”
  • “Payment information”
  • “Payment”

Request for Information Question:

  • “Questions for a live person”
  • “New dna kit help”
  • “Need help with set-up after reloading program into new computer.”

Shipping and Delivery Question:

  • “My dna kit never came”
  • “Didnt get my dna kit”
  • “Package not delivered”

Product/ Service Question:

  • “I just purchased a My heritage kit and I noticed that my old email address that I bought longer use was added for me to receive my confirmation number. I want to change the email address”
  • “Failure of MyHeritage serch engine. I"m an Omni subscriber.”
  • “Complaint”

Website/ Application Question:

  • “Sent DNA kit. Site not updated. Still waiting on results 3 months later.”
  • “I never ordered Omni family site”
  • “I want to pay my money you gonna take last night because I don't use your app please”

Return/ Replace Question:

  • “I change my phone number”
  • “Cannot change email address”
  • “I never registered my kit before I mailed it off so I was told that they would send me a replacement, but I can’t get through on the telephone number”

Staff Question:

  • “Customer service”
  • “I didn’t order this service”
  • “Trying to upgrade services but website won’t let me”

Cards Question:

  • “Someone used my card”
  • “My card amhas been charged for a subscription I didn’t sign up for.”
  • “Why are you trying to get 450.00$ from my credit card”

Other Question:

  • “DNA kit”
  • “Mail lost my dna kit”
  • “Taken money from my Revolut for no reason”

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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