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Unable to activate my dna

1.8
Original review updated by user Mar 23, 2023
I received my DNA kit after months of waiting only to discover that the activation code doesn't exist! WTH? I emailed their support centre multiple times and I even resorted to calling, another dead end. Would be nice if a human actually answered the phone or had the decency to assist me as requested! Your customer care really needs a face lift...
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#4459657 Review #4459657 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

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Cannot pull up my DNA after 1 year membership

1.0
I am very disappointed that I can no longer see my DNA results after one year membership. I am going to join Ancestry.com as they allow full access to the DNA results forever! Kimberly Gourlay Member E56330

User's recommendation: Go to Ancestry.com They keep your information even if you do not buy other memberships!

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#4450823 Review #4450823 is a subjective opinion of poster.
Cons
  • Expensive info only lasts one year
Preferred solution
A copy of my DNA

14-day free trial subscription

Cancellation of 14-day free trial subscription. Dear sirs, I am asking you to please delete me from your file as I do not currently want the annual subscription. I want you not to invoice me. Thanks in advance. With best regards Poul Henning Olsen Poppelvej 23 2791 Dragør Denmark telephone 0045 6079 ****

User's recommendation: Note. The product is perfectly fine, it can be a little difficult to communicate with the company by email or phone.

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#4437614 Review #4437614 is a subjective opinion of poster.
Location
Dragør, Capital Region

No anty answer till this moment ! Sorry, it is pitty ...

I can not active DNA Kit received from You, after inputing THE REAL CODE existing on vials and card - YOUR SYSTEM INFORMS ME : such code does not exist in our system !!! CAN I SEND MY TEST SAMPLE in the envelop, I receive in kit, WITHOUT ACTIVATION
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#4399418 Review #4399418 is a subjective opinion of poster.
Location
Warsaw, Mazovia

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Wrong DNA

They have my husband and I have the same DNA. I reported this awhile back, so far no response??? They want me to write more???
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#4395807 Review #4395807 is a subjective opinion of poster.
Preferred solution
My DNA straighten out. I want to know my heritage.

Billing dispute

Canceled membership in late 2021 or early 2022 due to increased annual fee and information overload. Been a member many years. Several weeks laterMH contacted me to offer discount and I accepted. stipulating NO auto renewals. In Dec 2022 they did auto-renew at exorbitant rate & run charge through on credit card. Did not intend to put up with it. Have an email stating full refund,checking crcard. Then resolved

User's recommendation: Be aware and cautious. Happy with research results.

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#4347453 Review #4347453 is a subjective opinion of poster.
Location
Dallas, Texas

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€199 was deducted from me for no reason, which is why I rate it that way

1.0
MyHeritage - €199 was deducted from me for no reason, which is why I rate it that way
I tried the 14-day free subscription and was charged 199 but I don't know why. i have sent many emails to my heritage but i have been ignored. If I don't get my money back in the shortest possible time, I'll report the loss to the police.I didn't receive an invoice, so I can't send it either. I only tested the 14-day free subscription

User's recommendation: I do not recommend to anyone.

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#4318907 Review #4318907 is a subjective opinion of poster.
Location
Vienna, Vienna
Pros
  • One can learn one s origins
Cons
  • It s not safe
Loss
$199
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Wrong product order

MyHeritage - Wrong product order
Hello , I have ordered 1 extra dna kit by mistake. I want to know how to delete that order. Can you also refund the order that was a mistake?
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#4318227 Review #4318227 is a subjective opinion of poster.
Location
Brussels, Brussels Capital

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Refund

Your company took unauthorised funds out of my bank account please look into this and give me back my funds. I will send you a screenshot of the details.
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#4297974 Review #4297974 is a subjective opinion of poster.
Location
Brisbane, Queensland

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