MyHeritage
MyHeritage Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyHeritage has a 1.9 star rating from 306 reviews; 5% would recommend. Consumers report widespread dissatisfaction, low recommendation, and many request refunds for billing and subscription charges.
Key Takeaways for Future Customers
- Check auto renewal and subscription terms before signing up.
- Expect limited live support; escalate early for refunds.
- Compare MyHeritage reviews and price levels with alternatives.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unexpected charges, and refunds.
- Difficulty cancelling memberships and poor customer service response.
- Problems with activation, deliveries, and automated support.
Positive Feedback
Users note valuable ancestry information and interesting family history data for research.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MyHeritage has a 1.9 star rating from 306 reviews; 5% would recommend. Consumers report widespread dissatisfaction, low recommendation, and many request refunds for billing and subscription charges.
Key Takeaways for Future Customers
- Check auto renewal and subscription terms before signing up.
- Expect limited live support; escalate early for refunds.
- Compare MyHeritage reviews and price levels with alternatives.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, unexpected charges, and refunds.
- Difficulty cancelling memberships and poor customer service response.
- Problems with activation, deliveries, and automated support.
Positive Feedback
Users note valuable ancestry information and interesting family history data for research.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naaldwijk, South Holland
Frustrated.
Paid for an add on service. Nothing happened, no result, no means of contacting them. No contact number or option to e-mail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Banja Luka, Republika Srpska
Resolved: Refound problems
- - Charged 99 for a subscription; refund requested.
- - Two weeks with no response after sending refund details in three emails.
Company fixed the issue and I have been provided with full refund. Just be patient they are slow but at the end they give the refund.
I was charged 99 for a subscription I requested a refund but 2 weeks have passed and no response...
I send them proff and refound details on 3 separate mails but no response.
This is probably the worst customer service I have ever seen...
In pictures below you can see the invoice they have send me and also my refund request .
User's recommendation: Don't use MyHeritage subscriptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Taken money from my Revolut for no reason
My Heritage took 244.77 on the 17th April 2026
And before that 121.77 on the 18th April 2025nor to
I want u to refund me
- Scam behavior
Preferred solution: Full refund
User's recommendation: Not to use my Heritage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Banja Luka, Republika Srpska
Bad customer support
- - Charged 99 for an unwanted subscription.
- - Refund requested, but two weeks passed without progress.
- - Three emails sent with no response.
This morning I have got an email saying that my refund was sent to my account.Money still didn't come it will probably take up to a week for it to come.Thanks to pissed customer website I got my money back.(They answered only when I posted my story here I waited 2 weeks before using this site and after I posted my story here they answered the same day)
Well after Doran form MyHeritage send me a email asking if i want a full refund or one more years for free or 40% refound and to keep my current yearly subscription which I declined and asked for a full refound, two days have passed and no response and no refund hopefully it will be refunded soon
Well using this site I have got in touch with their support and I should get my refund soon.Thanks to pissedcustomer.com website.
I have send them mails (all three mails that they have) but they didn't response to any of them.
This is probably the worst customer service I have ever seen in my life.
- There are a lot
Preferred solution: Full refund
User's recommendation: Don't use their subscriptions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMyheritage is not answering
- - Refund request for yearly subscription filed Feb 24.
- - Charged Feb 21.
- - They replied on X saying they'd contact in several days, no update yet.
I requested a refund for the yearly subscription on 24th February. I was charged on February 21st.
I decided to message them on X to get a possibly faster response. They answered the next day after I messaged them, saying they would contact me in several days about my refund.
It's 7th March, and I still have not received a response from them. They read my mail sent by the pissedcustomer website, but I got no response.
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don’t count on their customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, Waikato Region
Resolved: Canceling a subscription
- - Heritage signup is easy.
- - Cancelling subscriptions requires many clicks on mobile.
- - No NZ phone number to reach a real person.
Company fixed the issue and I have been provided with settlement agreement. I tried to follow the instructions given to cancel subscription.There was no fh number here in my country to speak directly.I knew of another person who had used an expensive toll call to cancel their account.It shouldn't be that hard.I dont know if it was my persistent contacts or pissedconsumer intervention that got things moving, but I then received an email saying my subscription had been cancelled.All I wanted in the first place.
My Heritage website is so easy to sign up with. Especially with the ads for their product
But to cancel one's subscription is a series of clicks that my old brain/inability to use the access on my phone makes it a nightmare.
Even after achieving my goal I still had to confirm my cancellation with a trap to keep one's
subscription turned on. There is no phone number available in NZ to speak to real person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Resolved: Poor service , suddenly no access , even being a subscriber
- - Paid annual subscription in Feb 2026; access stopped after one month.
- - Cannot reach support; chat bot unhelpful; no updates from MyHeritage.
Company fixed the issue and I have been provided with apology. They activated my dormant account and de-actived my active account.Was resolved eventually.
Was very difficult and long wait to get a response. keep trying.
I paid the annual subscription in February 2026, and now it worked for one month, and suddenly, no access. I tried to contact them, but it's impossible to speak to anyone.
There is also a 'service chat bot' that has not helped at all. It's very frustrating as a customer, and I still have not received any communication from MyHeritage, and this has been a few days now!
- Website generally works well
- Bill you for repeat billing without any warning
- Bad service
Preferred solution: Apology
User's recommendation: Recommend..... try Ancestry ... couldnt be worse !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beloeil, Quebec
Resolved: REFUND FOR MY SUBSCRIPTION
- - Tried contacting Heritage by email and phone for 14 days.
- - Charged $205.81 for a deleted account; inv #3136****, acct 9999****; refund within 48 hours.
fair service
Company fixed the issue and I have been provided with full refund.
I was then billed for a full year on my credit card. The invoice number #3136****, the account number on the invoice is 9999****. I was billed $205.81 for a deleted account. I am requesting an immediate refund for this charge.
If not I will fill a complaint with the better business bureau and Canadian Anti-Fraud Centre and Quebec consumer protection office. I am expecting an answer within the next 48 hours.
User's recommendation: I finally got a refund via twitter DM
Moses Lake, Washington
Photo enhancement service "unavailable" for days and you can no longer reach a live customer service person.
Photo enhancement service malfunctions for days. You can no longer reach a customer service person. Despicable.
User's recommendation: Try to find another service that provides equivelent photo enhancement service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - I canceled a trial and was charged $102.
- - I explained I had a brain aneurysm and my father died.
- - I was told to send the transaction date and last 4 digits.
I did a trial run with my heritage and within that time I knew I didn't want it so I cancelled. I look on my bank statement they took $102.00 .
I called and explained, that it was a really bad time, because I just was told I have a brain aneurysm and my father passed. So I wanted the situation handled without issue, I just couldn't think.
I was told to send in date of transaction last 4 on card and bank statement. I did that haven't heard anything from them.??
User's recommendation: Don't even use there trials
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
No one answered phone. Subscription renewing in May for$299.
Im 80 yrs old and can't afford.
Ancestry gave me discount. Thank you
joycelipton35@***.com
Please email me.
Joyce Lipton
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Refund
- - California Auto Renewal Law requires clear terms and consent; may involve UCL/FTC.
- - The $299 charge was not clearly disclosed; no consent given.
I would like to formally point out that this situation may violate applicable consumer protection laws.
Under the California Automatic Renewal Law (Cal. Bus.
& Prof. Code § 17600 et seq.), subscription terms, including pricing and automatic renewal, must be presented in a clear and conspicuous manner, and require explicit informed consent.
In my case, the $299 charge was not clearly disclosed, and I did not provide informed consent to this amount or subscription.
Additionally, this may constitute a misleading practice under the California Unfair Competition Law (Cal. Bus.
& Prof. Code § 17200) and Section 5 of the Federal Trade Commission Act.
Given the lack of clear disclosure and informed consent, I request a full refund in accordance with these consumer protection laws
- When you talk about the payment
- Product design
Preferred solution: Full refund
User's recommendation: Talk with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Need to pause my subscription
You have given me a 1-month free trial and have not given me my results. I have submitted a ticket, and I have no answers.
I need you to pause my 1-month free trial until I have the results. What the heck is a 1-month free trial of nothing, no results, nothing to do, so where's the 1-month free trial?
I don't get it. Please delete my card from this subscription.
- Scam behavior
User's recommendation: I month free trial of nothing. No results nothing to do w the trial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeville, Minnesota
Dysfunctional Customer Service
- - Automation wastes time and leaves basic tasks unresolved.
- - MyHeritage is slower and costly; I'd like to use it later but doubt timely support.
Beware of heavily automated "support" that eats up your time without finding a timely resolution. I understand that automation may weed out the very basic inquiries that do not require human interaction.
However, when attempting to complete the most basic of tasks, the automation only served to provide me with several dead ends. The automated troubleshooting through the website walks the user through the most basic of support features, but when those options are not sufficient, the user is left with unresolved issues and a dead end for support. The user then has to fumble through secondary sources online to attempt to find support.
I use various services such as the one provided here. It is too expensive to maintain indefinitely, so I come back in stretches.
What took less than a minute at Ancestry.com took closer to two hours with MyHeritage. They each have strengths and I have found material on both sites that the other does not have.
I want to be able to use MyHeritage in the future. Honestly though, if this is the type of "timely" support I am to experience at MyHeritage, I am much less liekly to use it oftern moving foraward.
- Too much automation
User's recommendation: Beware of heavy sutomation with a very difficult path to human support that is necessary when their automated website features do not work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cobourg, Ontario
Resolved: Trying to get a refund on my subscription
- - Mastercard charged $191 CAD on Feb 23, 2026 for My Heritage.
- - Cannot stop billing; refund requested after deletion.
- - Prefers Family Tree Maker.
Company fixed the issue and I have been provided with full refund. resolved only because of the help of Master Card. get a hold of you credit card company.
I saw that my Mastercard was billed $191.00 (Canadian funds) on Feb. 23, 2026, for a further subscription. I tried to stop this billing, but I could not. I do not want to subscribe to My Heritage any longer as it is too expensive. I have a long-running subscription to Family Tree Maker that works best for me.
Can you please give me some sort of a refund as I have deleted my My Heritage subscription?
Please do not ask me for my My Heritage account number as I cannot find it.
Please rsvp as soon as possible.
Cheers,
Kenneth Wren
Cobourg, Ontario, Canada
- Great site
- Too quick to charge and too expensive
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnstown, Pennsylvania
Refuse to provide information for refund request
- - Visa charged $316.94 on Feb 24; canceled Feb 25.
- - Refunds requested repeatedly; responses say 7 days.
- - Keep all emails and deadlines; consider BBB.
On Feb 24th, 2026, an email was received indicating that my auto renewal payment of $316.94 was charged to my Visa. I missed it that day, but just after midnight on Feb 25, I saw it and immediately canceled my account and requested a refund.
I have had 2 tickets involved, a personal conversation, and my account extended until Aug 24, 2026, under the previous year. I called my Visa holder to contest, but they were not able to assist because I was (just hours) beyond the new contract. I have further requested a refund (even prorated) on 3 separate occasions, and I get the same response: 7 days are needed to respond. I guess my next complaint is to the BBB.
I caution you, if you ever get involved with this outfit, due diligence is required.
Keep every email and especially watch the deadlines. It's bait and switch.
- Finding family relatives
- Smart matches are cumberson to work through
- Billing policies
Preferred solution: Full refund
User's recommendation: Caution, they are not customer friendly and use deceiving billing processes
About
MyHeritage is an online service allowing people to easily create their family tree. Featured in country’s leading media such as The Wall Street Journal, NBC, Fox News, and The New York Times, MyHeritage is a platform offering millions of people across the United States and abroad to share their heritage with others. Uniting more than 80 000 000 of users, showcasing 2 300 000 000 profiles, MyHeritage is a place to reconnect with lost family members and breath a new life to a family history. At only $149, users can access over 60 DNA reports that help them speed up the search to unite with their relatives faster.
MyHeritage is ranked 21 out of 120 in Background and People Search category
Worldwide, USA
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Call you bank, close the card and ask for a new one. Do NOT TRUST this Kymberli and be careful of any email that you get. This person is a scammer.