MyHeritage
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colorado Springs, Colorado
My view is thier customer service sucks. I call over 10 times no answer. Had to fill this form out which leads someone to se my email. They ran a scam on me
Please refund my money. I didn't know the cost was maybe a quarter of this charge price.
I used it once on the day they installed it.
I've contacted my bank and let them know what took place. Contact Hattie James at 719-308-**** or hattiejames64@***.com.
User's recommendation: They will charge you a year subscription even if you fill it out for monthly . I never saw 150 dollars anywhere on the page
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot contact my heritage
Company fixed the issue and I have been provided with apology. I responded to every myheritage ad I could find on social media.
I asked to have someone from customer service to call me ASAP. I received a response from an Instagram ad.
We cannot get a hold of customer service. Their phone numbers have recordings to use their website and the Website doesn't work!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Refund
My money was taken from my bank, and I have no idea why I didn't subscribe to this app. I want my money back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Victoria, British Columbia
Resolved: DNA lost
Company fixed the issue and I have been provided with apology.
I never spoke to anyone and got disconnected. This company is a SCAM.
I have been trying to resolve the issue since January 2025, with NO help. Just an ongoing run around.
User's recommendation: SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Regina, Saskatchewan
Resolved: Cancel subscription
Would not have received a resolution without Pissed Consumer. Thanks for your help!
I want to cancel my free subscription.
My original email was olinik56@***.com but it has been changed to olinikj@***.com.
Please cancel the subscription.
User's recommendation: The website is not easy to navigate. There are no clear way to get customer service. If you are a senior like me,you have to persist. I was lucky to have stumbled onto PissedConsumer. A communication from them got a speedy answer from My Heritage. Thank you, PissedConsumer!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ottawa, Ontario
J'attend toujour
Please call me back with some body speaks French at 613816****.thanks
I wonte do family tree with the first family.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: *** customer service
Company fixed the issue and I have been provided with apology. Your contacting them got almost immediately results.Thank you!
Almost impossible to contact customer service regarding cancelling a subscription.mazes and rabbit holes,
- Extended range of contacts
- Impossible to get customer service
Preferred solution: Full refund
User's recommendation: Go with Ancestry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIsralian disgusting methods. Money makingn scam!
The company is located in Israel using non-european non-empathic inhumane disgusting agressive methods to steal money from us.
A early subscription is only possible to a IMHUMANE price.
Then they contact us, letting us know that we can get a special offer (using persuasive methods) so we feel special. Only to give a worse offer a +350$ 
They have lost it!
And shouldn't be able to run a business.
Myheritage DO NOT reply with your robotic auto-generated answer. You should be ashamed of your self.
- Finding family relatives
- Read our reviews
Preferred solution: Apology
User's recommendation: Stay away. They will steal money from your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCurrent charge on account
We did not want to renew for another year of MyHeritage. We can't get a hold of customer service through phone, text, or email.
So we now have a charge of $129.00 from MyHeritage being taken from our checking account.
And right now was not a good time for this to happen. We want to get a hold of them and solve this problem.
Preferred solution: Full refund
User's recommendation: Beware
London, Ontario
Refund
All is well that ends well. Thank you for your staff in working on my request and we have received the refund
Always good to deal with a reputable business who look after their customers
User's recommendation: Would recommend MyHeritage for your ancestral search
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo such activation code in our system. Please review the activation code error
Could you please fix the error?
safasamisezer@***.com my friends mail adress
MHJLR667 code
I gave it to him as a gift.
The code does not work.
Preferred solution: Myheritage DNA kit
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount payment
I have been asked to send you updated information regarding my card used for a purchase. The purchase was placed on December 29, 2024, and acknowledged by you.
Customer number 180356****. Payment was deducted from my account on December 30, 2024, in the amount of CAD $224.87 with a reference number 436073****25. I would appreciate it if you could check your records.
I am totally frustrated not being able to contact you via email or a proper telephone connection. I dislike your automated response system.
- Very bad direct customer support
Preferred solution: Correct your error and check your files
User's recommendation: Much better communication system with direct customer support.
Florence, Alabama
Issues with dna
DNA is no longer on my account and there is no way to contact a human to speak with. Very frustrating as I ordered ancestry and I have significantly different results
Massillon, Ohio
Disappointed and pissed!
There was no customer service. You have a number, but no response we have to go thru too much craziness
Athens, Ohio
Cancel membership
I cancelled within the 7 day free trial and am now being charged. This is how they increase their membership.
User's recommendation: Do not accept free trial.
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